Archives: Knowledge Base

Setting Up Your Directory Listing

My “Book Now” button from Cogsworth isn’t appearing properly in my Find-My-Doctor directory listing- how do I fix this? Please be sure that you select the “Text” option, NOT Visual, before pasting the code from Cogsworth as outlined in this How-To video.  See screenshot below:

How Do I Add State Licenses to my Provider Listing?

If you wish to add additional state licenses to your provider listing in the FaceMyDoc “Find A Doc Directory”, follow the steps in this short 3 minute video below.  If the video doesn’t load, please click here to play.

Diagnostics & Testing

How do I order labs? You will be able to order labs and other tests through our diagnostic partners, Quest and Labcorp.  We will assign you with an account where you can login to their portals and order the relevant tests for your patients. How do I order radiology (imaging) tests? All imaging tests will …

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Malpractice Insurance

Do I need to have my own malpractice coverage? Yes.  We have a channel partner that has an A-rated insurance program where we can save you 30-40% on your premiums. How much should I expect to pay for malpractice? This depends on your credentials and how frequently you practice telemedicine but the national average works …

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How long does credentialing with insurance takes? Is there an extra charge for it? This depends on the individual payers and can range from 30-90 days for commercial insurance.  This is why we start with Medicare as it is the quickest and easiest to do.  There is no extra charge for credentialing. Can I still …

Credentialing Read More »


What am I paying for? Your paying for your membership to our telehealth network which includes your access to our platform and all of the services we provide to enable you to run your own virtual clinic. Just to clarify, how much does your platform cost? Pricing is dependent on the term of your subscription- …

Pricing Read More »


I have my own EHR, can I keep using it? Yes you can use your own EHR software if you prefer. Does your EHR push to the state data exchange? Yes, for prescription data.


I’m an NP/PA. Can you connect me with a collaborating physician? Yes!  We have one of the largest pools of available collaborating physicians in the U.S. Do we still need a collaborating physician as an NP if we have an autonomous license? No. What are the minimum hours I’m expected to work? You are in …

Practice Read More »

Billing & Reimbursements

Why do I need to setup my own practice? We help you setup your own practice to obtain an Employer Identification Number (EIN)/Tax ID Number (TIN).  The EIN is used to get you credentialed with the insurance companies. Do you help with the EIN application and business setup? Yes! Our turn-key process helps you along …

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