+1.844.394.5305 info@facemydoctor.com

Frequently Asked Questions

Patients

I’m getting an “iframes” error on my browser! Help!

It has been brought to our attention that there is a caching issue on certain browers, particularly on iOS devices that are not fully updated. If your browser highlights any errors in regards to “<iframes>”, then:

  1. Close your current browser window and reopen a private browser on your iPhone (Incognito mode on Chrome).
  2. Copy your session link from your text or email notification.
  3. Paste the session link in your new private/incognito browser window and hit enter.

How do I book my provider for an appointment?

Go to “Book Appointment” on our homepage and fill out your information. Enter the Invite Code as given to you by your provider and select their name along with your preferred day and time. Lastly, type in the reason for your appointment and submit your request.

*NOTE: Your final appointment day and time may be different than your original requested day and time. You will receive both a text and email notification with a final confirmation.

Providers

What is your fee structure?

We charge $99 per month/provider for the first 3 licenses (4 and more licenses are subject to tiered pricing- contact us to learn more. We DO NOT charge any additional or hidden fees, nor do we collect a percentage of your revenues like many of our competitors.

Do you help your providers to bill for telemedicine services?

We offer a comprehensive database of CPT codes to our providers, part of which is viewable here. For questions about billing beyond the resources listed on our site, please call us at 844-394-5305.

All billing services, compliance and coding consulting is offered by our partner Recovery Specialists.

I’ve just signed up as a provider! Now what?

A member of our team will reach out to you in as little as 15 minutes for a quick on-boarding call to review next steps. (If it’s been more than 24 hours since you’ve registered and haven’t spoke to a member of our team, please call us now at 844-394-5305.)

What if my patient can’t hear or see me?

If you’re having a session where you cannot hear and/or see the other party, simply refresh your browser.

*IMPORTANT: If you’re a provider, DO NOT click “End Chat” and try to relaunch the session from your dashboard. This will terminate the appointment and you will not be able to resume!